Profile

Contact
Liz Knight
Liz.knight@gmail.com
http://nzgeekgirl.wordpress.com

Profile

Liz Knight

Email liz.knight@gmail.com

Career Summary

Nov 2007

-

Present

Telecom Nz Ltd

Deployment Specialist – BlackBerry

August 2006

-

Nov 2007

Si Partners NZ Ltd

Professional Services Consultant

Skills and Experience

• Eight Years experience in implementation and management of ICT environments across small, medium and large organisations

• Management of BlackBerry Enterprise environment, including administration, support and training for handheld users

• Management and administration of METAmessage environment, XML form development

• Working knowledge of Netfinity and Ericsson PABX systems, Cisco VoIP implementation

• Maintaining and troubleshooting network infrastructures; switches, routers, hubs, wireless and remote technology

• Supporting and administering Lotus Notes: Domino mail servers, administration, remote access

• Comprehensive working knowledge of Windows, Novell and AS400 operating environments

• Project team member for SAP implementation, providing ICT support to consultants, team members and end users

• Professional and effective mediator and communicator

• Intuitive operator backed up by strong logic and investigative skills

• Efficient and self motivated, with a focus on process improvement and enhanced customer service

Systems Integration Partners NZ Limited

August 2006 –November 2007

Professional Services Consultant

Si Partners is Australia and New Zealand’s fastest growing mobility Company specializing in BlackBerry installation, support and application integration for mobile devices. In addition Si are resellers for mobility tools including the Impatica Showmate and PaperIQ Digital Pen.

Responsibilities:

• Business Development in NZ Market

• BES installations and support

• Idokorro installation and support

• METAmessage scoping, installation and system integration

• PaperIQ Digital Pen configuration and implementation

• Remote BES installation using WebEx client

• Website development

• Sales and marketing management

Ministry of Health, Wellington, NZ

November 2006 – January 2007

Lotus Domino Administrator

The Ministry of Health runs forty Domino servers across eight domains servicing 1600 Lotus Notes users throughout New Zealand. Employed as a contractor in the Applications and Technical Services team, I worked on second and third level notes calls to resolution as well as performing server monitoring and maintenance duties. Tasks included:

• Creation and Deletion of Notes users, Lotus Notes user and group maintenance,

• Notes Calendaring and Scheduling, Intranet access, Notes database faults and requests,

• Updating and troubleshooting web publishing

• Troubleshooting server response issues, mail routing, replication

• Configuration of webmail access for staff

• Resolution of on going, escalated system issues

NZ Lotteries Commission, Wellington, New Zealand

March 2004 – August 2006

Network Administrator – Corporate Systems

I was employed at NZ Lotteries as it under took a massive overhaul and expansion of its retail network paving the way for interactive gaming through TV, Internet and mobile phones. This involved the implementation of a new gaming system, retail network with IP technology, installation of a new SAP management information system, website, migration to a virtual server infrastructure and Cisco VoIP implementation. My role over during this time was to provide staff at Lotteries with ICT support in every aspect of their work, as well as being involved in the numerous IT projects.

Responsibilities:

Maintaining relationships with ICT suppliers and contractors to ensure the delivery of services to NZ Lotteries according to Service Level Agreement’s

• Daily management and co-ordination of third party supplier Sytec Resources Ltd

Responsibilities continued:

Management and administration of BlackBerry Enterprise Server environment (Exchange) V3.6

• Troubleshooting, addition and removal of users, licensing.

• First, second and third level support for handheld devices, and desktop application

• One on one and group training for BlackBerry users, including provision of support documentation and ‘Tips & Tricks’

• Published in RIM/Onset Technology case study (see NZ Lotteries under New Case Studies section)

Management and administration of Onset Technology METAmessage Server Environment for BlackBerry

• Troubleshooting, addition and removal of users, licensing

• First, second and third level support for all user issues. Provision of support documentation.

• Creation and deployment of bespoke XML Forms

Administration of LAN, WAN and Telephony systems

• Moves, adds and changes of all equipment,

• Provisioning of telephone and data requirements for new staff using Avaya 1.00.03 Definity

• Maintaining inventory of all communications hardware

• Implementation of Avaya Soft Console

• Design, programming and implementation of Helpdesk Contact Centre

• Preparation and Implementation of VoIP using Cisco Call Manager and Zeacom Q-Master

Member of SAP Project team

• Management of application deployment to staff, remote access and supplier connectivity

• Printer implementation and support

• Project Team application support

Printer Maintenance and Administration

• Rationalisation and modernization of printing systems for SAP

• Ordering and supply of consumables

• Planning & implementation and training for Ricoh multifunction copiers.

• Ongoing support for new print technology, provision of support documentation

• Implementation and administration of Network Scanning and LAN faxing

Purchasing of IT equipment and consumables, liaising with suppliers

Maintaining IT asset inventories

Support and education to office based and remote staff

• Documentation and User Guides, ‘Tips and Tricks’ in weekly newsletter

Development and co-ordination of Back-up regime, Scheduling, off-site tape rotation, troubleshooting

Ramana’s Gardens Seva Semiti – Tapovan, Luxman Jhula, India

February 2003 – November 2003

Volunteer Care Provider

My time at Ramana’s Gardens, based in a small village in Northern India, was spent looking after the 50 children living at the orphanage and setting up base at their new mountain retreat. This included organising supplies, classes and activities, and providing medical and health care and guidance. http://www.sayyesnow.org/

AMP Financial Services Ltd, Wellington, NZ – IT@AMP

March 2001 – December 2002

IT Service Centre Analyst

While working at the IT @ AMP Service Centre, I provided resolution for service requests from 1st to 3rd level, prior to escalating to the Infrastructure or Business Application teams, for AMP Financial Services including remote agents. This involved the provision of solutions by gathering relevant fault information and using remote access and network administration tools, and included tracking of all Service Requests through to closure, keeping customers informed and ensuring service levels met.

Responsibilities:

Provided support on matters relating to Lotus Notes and web enabled mail applications, their security and administration including:

• Creation and Deletion of Notes users, Lotus Notes user and group maintenance,

• Notes Calendaring and Scheduling, Intranet access, Notes database faults and requests, EMU (Surf Cast) Administration, Investigation of dead mail, Virus incident investigation, Norton Anti Virus signature file updates

• Updating and troubleshooting web publishing using Aptrix

Management of Ericsson BC9/BC11 PABX

• Creation of Hunt groups, ACD Groups

• Digital and Analogue phone installation and fault resolution

• Administration of One Box voicemail server

Processing of all user access requests to AMP Systems

• LAN/WAN/Intranet Extranet & Application

• Microsoft NT4 and Novell 5

• Lotus Notes

Installation moves and change requests

• Client hardware and software

• Voice and data services

Participation in Ernst & Young security audits for IT@AMP

Participation in AMP projects when required, ensuring successful project completion

Co-ordination of third-party service providers to provide seamless service to customers

Awarded 3 ‘High Points’ awards for excellence in Customer Service

Triangle Development Services Ltd, Alton, UK

November 1999 – January 2001

Network Administrator / Technical Support Analyst

Triangle is a premier IBM, JDEdwards, Cognos and Lotus business partner. Exposure the many networks, systems and advanced technologies at Triangle provided me with an excellent grounding in my first position in the IT industry. http://www.triangle-group.com/

Responsibilities:

• Administration and operations of NT 4.0 Servers, IBM AS/400’s & S/390

• Administration of Lotus Notes Users (R4.6 → R5.05)

• Maintaining Network Infrastructure (Cat5 Ethernet & Token-ring network)

• Installation and administration of PC & laptop clients – Windows 2000, NT, 98 & 95

• Providing primary support for remote users

• Administration and Installation of Routers (using IBM 8235 Management facility)

• Full Hardware, Software and Electrical Auditing, Cabling – assembly and installation

• Co-ordination and Administration of Back-up regime

• Implementation of new non-routable IP addressing scheme

• Administration of bespoke WAP (Wireless Application Protocol) running on IBM Websphere

Resolute Resources Limited, Western Australia

January 1997 – November 1998

Bullabulling Gold Operation, Coolgardie and Marymia Gold Project, Meekathara

Trainee Mine Geologist / Mine Geologist and Underground Mine Geologist

Bullabulling was a low-grade open cast gold mine where I was employed as a Trainee Geologist working with a Mine Geologist and Senior Mine Geologist. Marymia was a small-scale fly-in/fly-out based underground goldmine with two portals. I was employed as an Underground Mine Geologist in a team of three other geologists, working closely with surveyors and mining contractors.

Responsibilities:

• Underground Grade Control – face channel sampling, sludge samples

• Reconstruction and mapping of Diamond drill core

• Geological mapping of faces, mark up of ore drives, Geo-technical mapping

• Sample Preparation – Lab preparation of samples,; Ditch witch, Blast hole, RC Drill, Diamond, Dump

• Surveying – set up Theodolite, prism monitoring, underground pick-ups

• Data Download, entry, processing and daily reporting of grade statistics

• Use of Minemap Mining Software

• Rehabilitation – hole plugging, removal of sample bags, water level monitoring

• Dewatering -Laying and maintenance of poly pipe lines, controlling water flows, servicing of pumps

• Underground Production – assisting jumbo operator, charge up, air & water services

• Member of the Underground Mines Rescue Team

• Project Planning, Planning of RC Drilling and Trenching

• Ore Mark out, Mining Supervision, Processing and Interpreting Sections and Plans

Professional Development

Auldhouse Computer Training, Wellington, New Zealand

• IntroE: Introduction to Cisco Networking Technologies Essentials

• ICND: Interconnecting Cisco Network Devices

Agile NZ Ltd, Auckland, New Zealand

• Avaya 1.00.03 Definity System Administration Training Course

Ace Training, Wellington, New Zealand

• Domino R5 Server Overview with Lotus specialist Wayne Clout

• SA330 Maintaining Domino Users R5 (Lotus)

• SA310 Maintaining a Domino Infrastructure R5

• Microsoft Excel Timesaving Skills

• Microsoft Outlook Timesaving Skills

• Touch Typing and Keyboard Skills

Day Timer, Wellington, New Zealand

• Time Management Seminar

New Zealand Institute of Management, Wellington, New Zealand

• Dealing with Difficult People communications Course

• Wilfred Jarvis 4QL –Four Quadrant Leadership Course

• Presentation Skills Course

Tectonics, Wellington, New Zealand

• Novell Netware Admin 5.1 course

Ericsson

• Ericsson BC9/BC11 PABX administration course

IBM USA S/390 consultant (4 Days in-house) Alton, United Kingdom

• IBM System 390 O/S & Operations course

Self-Study ATS Courses, Alton, United Kingdom

• AIN1 AS/400 Introduction

• AOP1 Systems Operations – AS/400

• ACL1 CL Programming

• HTML script / Java

Compupeople Limited, Mill Hill, London

• Microsoft Certified NT4 Workstation Course – MCP Certified

• Microsoft Certified NT4 Server Course

• PC Engineering Course

Australian Institute of Geoscientists, Western Australia

• Strategies for Grade Control – Bill Shaw

St. John’s Australia

• Senior First Aid Certificate, St. John’s Australia

Western Australian Institute of Emergency Response Services

• Fire Fighting Course, Hazchem Course, Vehicle Extrication Course

University of Otago (1995) & University of Victoria (1993, 1994), New Zealand

• Bachelor of Science – Geology

Wellington Girls College, Wellington, New Zealand (1988 – 1992)

• A Bursary in Calculus, Biology, Statistics, English & Geography